The Enteral Coordinator will support enteral/parenteral nutrition patients by coordinating supply and formula provisions in an accurate and timely basis. Maintain a positive working relationship with all related nutrition staff to maximize the effectiveness of the nutrition program.
Benefits:
Responsibilities:
Benefits:
- Medical, Dental, Vision, and Pharmacy
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PTO- Competitive pay
- 401k
- Flexible Spending Account
Responsibilities:
- Manage incoming calls from referral sources to initiate or discontinue enteral services.
- Respond to incoming calls from patients, caregivers, and health care providers regarding patient enteral supply needs.
- Collaborate with clinical liaisons, discharge planners and other referral sources to coordinate care for prospective enteral patients.
- Confirm insurance and benefit eligibility on all new referrals.
- Perform monthly verification of coverage for long term Medicaid patients.
- Create and review the Cost Disclosure/Advance Beneficiary Notice for Medicare patients and track signed forms.
- Generate and review benefits letter to inform patient of financial responsibility.
- Coordinate scheduling and delivery of supplies.
- Perform monthly monitoring of enteral nutrition including any problems or non-compliance to the appropriate staff member.
- Frequent review of supply inventory and provide patients with supplies based on established guidelines.
- Communicate with appropriate staff member regarding feeding pump needs or problems.
- Ensure accurate tracking of nutrition therapy equipment, schedule enteral pump swaps for annual maintenance as required by ACHC and as needed.
- Contact patients at completion of therapy to arrange for equipment pic up.
- Maintain current enteral orders, track expiration dates and contacts physician for new or updated orders as appropriate.
- Observe legal and ethical guidelines for safeguarding the confidentiality of patient information
Position Requirements:
- HS diploma or GED
- Experience in home infusion or home health
- Customer service experience
- Insurance verification and reimbursement experience
- Experience in organizing information and communication with the patient and colleagues
- Excellent oral and written communication skills
- Flexible and able to work effectively in multidisciplinary team
- Knowledge of basic medical terminology
- Basic competency with Microsoft Office software
- Experience in enteral nutrition
- Experience ordering products and coordinating deliveries
- Knowledge of medical records, reimbursement of enteral therapies.
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