MF-QA-005 v02
Job Description
Title:
Customer Relationship Manager
Department:
Logistics
Site:
Tokyo, Japan
Reportable to:
Katsutoshi Sasaki, General Manager - Japan
Line Management Responsibilities:
N/A
Main Purpose:
To implement and manage projects for the assigned key clients maintaining operational and quality KPIs
Main Duties and Responsibilities
Communicate with the assigned key clients- Communicate with all department to implement and oversee projects
- Ensure to maintain operational and quality KPIs
- Create monthly and/or quarterly report, and present the report to regular meeting with the assigned key clients
- Solve any problems and follow up communication with the assigned key clients
General
To adhere to all company policies at all times- To undertake any other reasonable duties at the request of the Line Manager
- To act as Dt/fP coordinator
Acknowledgement
By signing in ZenQMS the jobholder agrees to comply with the requirements of the job description, and understands that failure to comply with the requirements may result in disciplinary action.
By signing in ZenQMS the line manager confirms the job description is a true and accurate reflection of the duties and responsibilities of the role, which has been fully explained to- and understood by- the jobholder.
Any changes to the job description must be agreed by the line manager and the jobholder.
Person Specification
Title:
Customer Relationship Manager
Reportable to:
General Manager - Japan
Department:
Logistics
Site:
Tokyo, Japan
Attributes
Essential Criteria
Desirable Criteria
Knowledge
Understanding of Pharma Logistics operation and quality management
- Understanding of GMP, GDP, GCP, QMS
- Lean six sigma methodology
Skills and Abilities
MS Office- Project management
- Excellent verbal and written communication skills
- Ability to explain and teach methodologies
Experience
3+ years’ work experience in Pharma or Logistics industry
- 2+ years in a leadership or managerial position
- Pharmaceutical Logistics
Qualifications
Bachelor’s degree or equivalent
- MCs or MBA or other logistics qualification
- Lean six sigma
- PMP
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